Everything you need to know about STIK in one place
Fit + Care
Q: My head is ____ [big, small, shaped like a carrot, etc.] My shoulders are ___ [broad, narrow, I’m not sure.] How do I know what product will fit me best?
A: Excellent question! All of our hats, wraps, and ponchos are one size, but we have an entire guide to help you find the style that will fit you best. Check it out!
Q: I wear my sh*t a lot - how do I clean it?
A: SO we’ve done a lot of research on this topic. Because of the inevitable honest mistake, we ONLY recommend spot cleaning your hat. It's very, very easy to shrink your hat, and no one wants that to happen.
So, we recommend using this Wool and Cashmere Shampoo from the Laundress and spot cleaning with COLD water. Have a wrap or a poncho? These are Dry Clean ONLY!!!!
Q: What are the products made of?
A: All of our hats are kettle-dyed and made from 100% Peruvian merino wool. The pom poms are all faux fur. We refer to these as “fom-foms”...we think we’re very clever. Our Pardy Wraps and Ponchos are made from 100% Peruvian Baby Alpaca wool.
Q: Where are the product made?
A: All of our products are made in Peru. Our knit sh*t (aka, our beanies) is made by a group of very talented women in Peru. Since we were founded, STIK has been committed to making a positive social impact on the world. Because of companies like STIK, these women can knit from home, enabling them to take care of their children while earning an income to support their families. We also source all of our yarn-merino wool and baby alpaca - from Peru. They have the best yarn and source it sustainably and responsibly.
Our Pardy Wraps and Ponchos are machine-made in Peru by small, family-owned businesses who have a few machines. Similar to the knitters, they learn the skills necessary for financing and running their small business.
Returns + Exchanges
Q: I'm so bummed but I need to return my order - what do I do?
A: We do accept returns, but there are some requirements. You may return unworn, unaltered items purchased from STIK for a full refund or store credit with 30 days of purchase, or for a store credit after 30 days and up to 90 days from the date of purchase.
To initiate a return and receive your return label, please visit our return portal. Use your order number and zip code to find your products, select what you’re sending back to us, and select a reason for return.You’ll be able to print a return label from here.
Please allow 5-10 business days for a items to be received, processed, and refunded.
Q: I love my sh*t, but I think it would look better in a different color. Do you accept exchanges?
A: Yes - we do accept exchanges. You may exchange unworn, unaltered items purchased from STIK within 30 days of purchase.
To initiate an exchange and receive your return label, please visit our return portal. Use your order number and zip code to find your products, select what you’re sending back to us, and select “Exchange” as the reason for return. You’ll be able to print a return label from here.
Very Important: Please include a note with your return indicating your order number and which hat you’d like to exchange yours for.
Please allow 5-10 business days for a items to be received, processed, and shipped back to you.
Q: Who's paying for shipping and returns?
A: We are! STIK proudly offers free shipping and returns for anyone in the U.S. So awesome right?!
Q: Do you ship internationally??
A: Yes! We do charge $20 to ship anywhere outside the U.S.
Q: How quickly can I get this sh*t into my hands?
A: We want nothing more than for you to get your new STIK into your hands, so you can look amazing ASAP. We usually process orders within 2-3 business days and shipping typically takes 1-5 business days.
Q: My order says delivered but I don’t have my sh*t. What do I do?
A: Bummer! Unfortunately, once the package leaves our building, it’s in the hands of a shipping carrier and largely out of our control. BUT, we would never leave you hanging. First, we suggest to contact your local post office to see if they have any insight. If that doesn’t work, we find that submitting a lost packages claim through the carrier’s website. If you can’t track down the package within 5 days, contact us at firstname.lastname@example.org for next steps.
Stores + Wholesale
Q: Where else can I buy some sh*t?
A: Destination #1 is here on our website. But if you’re eager to see us in the wild, or want to try some an item on, here’s a list of our fabulous boutiques and stockists.
Q: I want to carry your sh*t in my boutique store! What should I do?
A: Email us at email@example.com with the subject “New Boutique for STIK”
Other random questions that we can’t categorize...
Q: I want to be part of your team! Are you hiring?
Q: I’ve read this whole thing, and my question still has not been answered. Help!