Fit & Care
Q: My head is [big, small, shaped like a carrot, etc.]
My shoulders are [broad, narrow, I’m not sure.] How do I know what product will fit me best?
A: Excellent question! All of our hats, wraps, and mittens are one size. To help you find your best beanie fit, send us an email us for help!
Q: I wear my sh*t a lot - how do I clean it?
A: This comes up a lot, and to be honest, we're flattered because it means our customers really love to wear their sh*t...a LOT. To give your beanie some TLC, we recommend our Beanie Care Kit to help keep your beanie looking fresh. For information on caring for other products, visit the Product Care Page.
Q: What are the products made of?
A: All of our products are made of sustainably sourced materials. We've included specifics on each product page, but here's a quick overview:
- Our signature beanies, mittens, headbands, neckies, and Yarn Pom Poms are kettle-dyed and made from 100% Peruvian merino wool.
- Our Faux Fur Pom Poms are made of exactly that...faux fur! We refer to these as “fom-foms”...we think we’re very clever.
- Our wraps are made from 100% Peruvian baby alpaca wool and merino wool. Fun fact - this does not mean actual baby alpaca. It refers to the softest wool on adult alpaca.
Q: Where are the products made?
A: All of our products are sourced and made in Lima, Peru. You may not know this, but Peru is known for having the best yarn; they source it sustainably and responsibly, which is really important to us. Also, knitting is a tradition that has been passed down for generations.
Q: Who makes the products?
A: We employ over 400 women in Lima (who are all expert knitters) to make our all of our products - beanies, neckies, wraps, you name it. But this is more than just a job for these women. Because of companies like STIK, these women can be working moms - they knit from home, so they can take care of their children while earning an income to support their families.
RETURNS + EXCHANGES
Q: I'm so bummed but I need to return my order - what do I do?
A: We gladly accept returns and exchanges for all unhappy customers made on shitthatiknit.com. We will allow up to 30 days to send back your unworn, unaltered items purchased from STIK for a full refund, exchange, or store credit.
To initiate a return and receive your return label, please visit our return portal.
Refunds are processed within 1 day of receiving them back at the warehouse. Returns for refunds have a shipping, handling and restocking fee of $7.99.
Q: I love my sh*t, but I think it would look better in a different color. Do you accept exchanges?
A: Yes - we do accept exchanges. You may exchange unworn, unaltered items purchased from shitthatiknit.com within 30 days of purchase.
To initiate an exchange and receive your return label, please visit our return portal.
For exchanges, once you drop off your package with USPS, your exchange order will be processed and shipped. No waiting for the original package to get back to the warehouse!
Q: What if I receive a damaged or defective product?
A: If a STIK product has arrived damaged or is defective, please reach out to us within 30 days of purchase date and we will replace it at our discretion. Email email@example.com for more assistance.
Use this text to answer questions in as much detail as possible for your customers.
STORES + WHOLESALE
Q: Where else can I buy some sh*t?
A: Destination #1 is here on our website. But if you’re eager to see us in the wild, or want to try some an item on, here’s a list of our fabulous boutiques and department stores.
Q: I want to carry your sh*t in my boutique store! What should I do?
A: Contact us here!
OTHER RANDOM QUESTIONS THAT WE CAN’T CATEGORIZE...
Q: I want to be part of your team! Are you hiring?
Possibly! Check out our careers page here or reach out to firstname.lastname@example.org with the subject “I want to work for STIK” if you think you can help us out beyond what’s listed.
Q: I’ve read this whole thing, and my question still has not been answered. Help!