FAQ

Q: My head is ____ [big, small, shaped like a carrot, etc.] My shoulders are ___ [broad, narrow, I’m not sure.] How do I know what product will fit me best?

A: Excellent question! All of our hats, wraps, and mittens are one size. To help you find your best beanie fit, send us an email us for help!

Q: I wear my sh*t a lot - how do I clean it?

A: This comes up a lot, and to be honest, we're flattered because it means our customers really love to wear their sh*t...a LOT. To give your beanie some TLC, we recommend our beanie care kit to help keep your beanie looking fresh. For information on caring for other products, visit the Product Care Page.

Q: What are the products made of?

A: All of our products are made of sustainably sourced materials. We've included specifics on each product page, but here's a quick overview: 

• Our signature beanies, mittens, headbands, neckies, and Yarn Pom Poms are kettle-dyed and made from 100% Peruvian merino wool.
• Our Faux Fur Pom Poms are made of exactly that...faux fur! We refer to these as “fom-foms”...we think we’re very clever.
• Our wraps are made from 100% Peruvian baby alpaca wool and merino wool. Fun fact - this does not mean actual baby alpaca. It refers to the softest wool on adult alpaca.

Q: Where are the products made?

A: All of our products are sourced and made in Lima, Peru. You may not know this, but Peru is known for having the best yarn; they source it sustainably and responsibly, which is really important to us. Also, knitting is a tradition that has been passed down for generations. 

Q: Who makes the products?

A: We employ over 400 women in Lima (who are all expert knitters) to make our all of our products - beanies, neckies, wraps, you name it. But this is more than just a job for these women. Because of companies like STIK, these women can be working moms - they knit from home, so they can take care of their children while earning an income to support their families. 

Q: I'm so bummed but I need to return my order - what do I do?

A: We gladly accept returns and exchanges for all unhappy customers made on shitthatiknit.com. We will allow up to 60 days to send back your unworn, unaltered items purchased from STIK for a full refund, exchange, or store credit. 

To initiate a return and receive your return label, please visit our return portal. 

Refunds are processed within 1 day of receiving them back at the warehouse.

Q: I love my sh*t, but I think it would look better in a different color. Do you accept exchanges?

A: Yes - we do accept exchanges. You may exchange unworn, unaltered items purchased from STIK within 60 days of purchase.

To initiate an exchange and receive your return label, please visit our return portal. 

For exchanges, once you drop off your package with USPS, your exchange order will be processed and shipped. No waiting for the original package to get back to the warehouse! 

Q: What if I receive a damaged or defective product?

A: If a STIK product has arrived damaged or is defective, please reach out to us within 30 days of purchase date and we will replace it at our discretion. Email wazzup@shitthatiknit.com for more assistance.

Shipping

Q: Who's paying for shipping and returns?

A: STIK offers free shipping on all orders over $50. Orders under $50 will be charged a flat fee of $6.99. Returns are free! 

Q: How quickly can I get this sh*t into my hands?

A: We want nothing more than for you to get your new STIK into your hands, so you can look amazing ASAP. We usually process orders within 2-3 business days and shipping typically takes 5-7 business days.

Q: My order says delivered but I don’t have my sh*t. What do I do?

A: Bummer! Unfortunately, once the package leaves our building, it’s in the hands of a shipping carrier and largely out of our control. BUT, we would never leave you hanging. First, we suggest to contact your local post office to see if they have any insight. If that doesn’t work, we find that submitting a lost packages claim through the carrier’s website. If you can’t track down the package within 5 days, contact us at wazzup@shitthatiknit.com for next steps.

Q: Where else can I buy some sh*t?

A: Destination #1 is here on our website. But if you’re eager to see us in the wild, or want to try some an item on, here’s a list of our fabulous boutiques and stockists.

Q: I want to carry your sh*t in my boutique store! What should I do?

A: Contact us here!

Q: I want to be part of your team! Are you hiring?

Possibly! Check out our careers page here or reach out to wazzup@shitthatiknit.com with the subject “I want to work for STIK” if you think you can help us out beyond what’s listed.

Q: I’ve read this whole thing, and my question still has not been answered. Help!

A: Check out our policies or contact us!